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user_5a0b6a
1st Topic

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1 Message

Wednesday, October 30th, 2024 4:50 PM

Need to chat with a live agent I can't speak over the phone due to a health issue

I need to chat with a live agent. I can not call and talk to someone because of a health jssue

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1 day ago

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XfinityFrank

Official Employee

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1.2K Messages

4 months ago

Hi there, @user_5a0b6a! Thanks for reaching out to us here on the Community Forum! There are a bunch of ways to contact us beyond the phone, all of which are listed here : https://www.xfinity.com/support/contact-us It just so happens the Community Forum is a great place to get assistance too! What is it that we can help with?

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user_hji77f

1 Message

Finish my payment arrangement 

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3 days ago

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XfinityJamesC

Official Employee

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2K Messages

Greetings, @user_hji77f! I hope your week has been treating you well. I appreciate you taking a moment out of your busy day to leave a post on our community forum about your payment arrangement, and I want to ensure you are able to get this taken care of.

 

Due to increased privacy and security protocols, all payment arrangements will need to go through the automated Xfinity Assistant. You can find more details about how to set this up here: https://www.xfinity.com/support/articles/set-up-payment-arrangement.

 

You can request a payment arrangement for up to 21 days from the arrangement setup date, as long as your service is still active. If your account is already in a soft disconnect or suspended status, you may still be able to request an arrangement for up to 15 days, depending on your previous account history. To qualify for an arrangement, your account must be currently delinquent and have been made current at least once before. Arrangements must cover the full past due amount, which includes any current charges if your next bill is scheduled to come out before the arranged payment date.

 

If you have already set up a payment arrangement and would like to confirm it is in place, please let us know, and we can make sure everything looks correct in your account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_smzoj9

1 Message

4 months ago

My account was hacked. This happens when I can't speak to a live person. What is the reason, I can not speak to a live agent???

1

XfinityRaf

Official Employee

 • 

711 Messages

Good afternoon @user_smzoj9. If you think your account has been compromised, please head over to https://internetsecurity.xfinity.com/help/report-abuse to speak to our security team for assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

user_qh8o3n

1 Message

2 months ago

I need to find out if I can make a partial payment & pay the remainder on Jan 8th. I have been with Xfinity a very long time, my husband padded away & I receive a widows benefit check once a month so it will be here on the 8th but I can pay half of what I owe today

1

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XfinityJeniece

Official Employee

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2.8K Messages

Hey there, user_qh8o3n, thanks for reaching out through Xfinity Forums regarding your payment details. I would be happy to see what payment options we have available. My deepest condolences for your husband's passing. We want to ensure that you do not have worry about your Xfinity bill. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_wbf086

1 Message

1 day ago

I need to chat about my bill

1

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XfinityThomasD

Official Employee

 • 

1.1K Messages

 

user_wbf086 Our team is always available to assist with billing questions. You can also compare statements through the Xfinity app/website to answer most questions and manage your services as well. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

0

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