Need to direct message

user_60dcxx Thanks for reaching out for help with getting the account closed. I see you were able to send us a direct message, and I'm happy to continue with you there to get the account closed due to the move. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.