2 Messages
Need to file a formal complaint
Where can I file a formal complaint. They have deleted messages from my chat after I complained to the same people over seas.
2 Messages
Where can I file a formal complaint. They have deleted messages from my chat after I complained to the same people over seas.
XfinityMartyR
Official Employee
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1.9K Messages
6 months ago
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6512084982
Visitor
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1 Message
6 months ago
I made an appointment for a technician to come to my home and bring the cable modem that has no wires.
The technician came out and absolutely did not know what he was doing. When I suggested that he do something differently, he Told me “don’t worry, I know what I’m doing.”
He removed the connections from our tv and pulled out all of our cable wires from our closet. He also broke our window screen. (How that happened I’ll never know)
He did not bring the modem I had requested. Had I known that, I would not have let him spend the 45 minutes in our bedrooms it took for him to realize he didn’t know what he was doing.
He went out to his truck, sat in it for 15 minutes, and then drove away, never to see him again. He left a mess. He left all the wiring on our floor and did not reconnect the TV. He left the broken window screen hanging out of our window.
it is difficult to hook up the cable wire to the TV so we have been without a TV in our bedroom since the end of September.
I called and complained, and all I have received is an application to report damage. No one has called to put together the mess that he has made. No one has called to express their sorrow and surprise that this actually happened.
I will be looking for a different service because I never thought this is how we would be treated at such a disappointing service call.
Sadly, it has become more difficult to contact a live person at Comcast. I was left on the phone for at least 15 minutes and then it disconnected.
I cannot believe the treatment that I ever received because I have been with Comcast for so long and I pay so much money for the service.
I would like to be compensated with a wireless modem, at no charge, that I initially had requested.
People at Comcast,or Xfinity, should be more aware of problems that customers have complained about. There is no way that a problem like mine should have been ignored. I should’ve received a phone call.
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user_1vw3wp
1 Message
5 months ago
Xfinity is the worse internet service I have ever had. They love to get your money but when it comes to having an issue with the internet service and/or phone they treat you like trash. The staff from overseas cannot speak and understand the customer... As soon as T-Mobile comes to Los Lunas, NM I am done with XFINITY.
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user_an1baf
1 Message
3 months ago
Were you able to file a complaint ? if so how ?
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user_44bixr
1 Message
3 months ago
I spent 10 hours on phone, live chats and live person trying to fix a problem! I was talked into switching from AT&T mobile to Xfinity, and I spent fours days and 10 hours trying to fix one problem after another! Horrible customer service! After all my troubles I asked for a credit and was told only $10 from agent, and when I complained he gave me a supervisor who gave me another $10! Unacceptable! I asked for one month free on my mobile phone bill! That’s a lousy $40, but was told not possible! The hours I spent on the phone was horrible! No one could fix the problem, chats were disconnected, spoke with multiple people, had to repeat story! Asked over and over to cancel order, but, they refused! I wasted hours on the phone! I feel the least Xfinity can do is issue me a one month’s credit! 😡🤬
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user_9hq5rx
1 Message
3 months ago
xfinity is a scam they offer lower rates for vet and seniors then lie and charge them more i think that is false advertising if you are a customer then they [Edited: Language] you over more
and charge you more just because you are a customer instead of treating you as a valued person, they [Edited: Language] you over
(edited)
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vipey7
New Poster
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2 Messages
2 months ago
Xfinity has the worst customer service of any company i have ever used. Each year they make it harder and harder to speak to a live person. Things that used to be one quick phone call take 15 minutes just to even get to a person who is simply reading from a script and doesn't understand you. Now you can't even find a place for a simple complaint. [Edited: Language]. This is why we shouldn't have monopolies. I hope more peolle speak up.
(edited)
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user_2jo3dv
1 Message
3 days ago
I need to file a formal complaint against Xfinity. This company makes it next to impossible to do so. Somebody please advise me how to take action against this shady conglomerate.
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rma041
Visitor
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2 Messages
21 hours ago
I have called Xfinity to cancel plan and was told about another plan and I ended changing to that plan which was included Netflix and peacock to name a few and started getting emails that my Netflix account was being cancel because i needed updated billing and when i went to use peacock thru the Xfinity app it said I have to pay for a subscription The chat assistants that I used I spent hours with no success. I ended up paying for peacock subscription for a year and then I received a email notice for comcast several days later that I need to ACTIVATE my services for Netflix and peacock and did that and found out that peacock is free with Xfinity and now i spent several hours again with no luck and went on to the peacock site and cancel the peacock service as I had a duplicate service and Peacock says they do not refund any money but I can use the service. Comcast customer support has really gone downhill and I am a long-time customer. I will be cancelling everything as it is not worth my time or money and I expect this complaint will go unanswered. MY time now will be putting reviews about comcast/xfinity everywhere and everyplace you google about them. good luck anyone with trying to resolve even the simplest issues.
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rma041
Visitor
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2 Messages
21 hours ago
I have called Xfinity to cancel plan and was told about another plan and I ended changing to that plan which was included Netflix and peacock to name a few and started getting emails that my Netflix account was being cancel because i needed updated billing and when i went to use peacock thru the Xfinity app it said I have to pay for a subscription The chat assistants that I used I spent hours with no success. I ended up paying for peacock subscription for a year and then I received a email notice for comcast several days later that I need to ACTIVATE my services for Netflix and peacock and did that and found out that peacock is free with Xfinity and now i spent several hours again with no luck and went on to the peacock site and cancel the peacock service as I had a duplicate service and Peacock says they do not refund any money but I can use the service. Comcast customer support has really gone downhill and I am a long-time customer. I will be cancelling everything as it is not worth my time or money and I expect this complaint will go unanswered. MY time now will be putting reviews about comcast/xfinity everywhere and everyplace you google about them. good luck anyone with trying to resolve even the simplest issues.
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