Visitor
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1 Message
Need to make a tech appt
For the last two days when I go to turn on my cable TV, it tells me it is having trouble connecting to the platform. I use the AI tech assistant, and it has fixed it both days but both days it has taken over an hour to fix the problem. And then it happens again the next day. I am assuming there is an issue with my box as it is very old. And I need to make a tech appointment except the AI helper will not let me make one
XfinityChristy
Official Employee
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3.1K Messages
9 days ago
Once we receive that information, I can review the account, help troubleshoot further, and determine the best next steps. I look forward to assisting you. 😊
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