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user_muohd6
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Visitor

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3 Messages

Thursday, May 15th, 2025 6:49 PM

Need to relocate overhead exterior cable line

Due to construction at my house I need to change where the Xfinity internet cable line enters my house. We currently have an overhead line and we just need to relocate it to a new spot on the same house. Can you help me set up a technician appointment to deal with this?

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21 days ago

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XfinityMarcos

Official Employee

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2.4K Messages

2 months ago

Hi user_muohd6, thank you for reaching out to our Forum and providing those details in your post. I hope the construction goes by as planned and quickly. I can certainly help with your relocation request, but I'd like to set the stage first. We'd need to schedule a tech visit to survey your line, from there, the tech would determine if it's possible to relocate your line. This would be a chargeable visit, with a $100 fee. After that, the tech would be able to create a work order to complete the line relocation. What questions did you have based on that information? I see that you also sent over a DM, so we can pivot there once we're ready to proceed. As a friendly reminder for next time, please hold off on sending a DM until being requested by an official employee. Sending an unsolicited DM is a violation of our Forum Guidelines.

 

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user_muohd6

Visitor

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3 Messages

Thank you, based on this information I think I'd like to setup the tech visit to determine our options. Electrical service is also getting moved, so I'm guessing there will need to be some kind of temporary solution while construction is happening. I sent another DM.

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2 months ago

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BrianisGreat

Visitor

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3 Messages

@XfinityMarcos​ I have the same request. Can someone help me?

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24 days ago

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EG

Expert

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111.5K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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BrianisGreat

Visitor

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3 Messages

24 days ago

I have the same request. Can someone help me?

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XfinityJamesC

Official Employee

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2.2K Messages

Greetings, @BrianisGreat! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about having your aerial line relocated. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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user_muohd6

Visitor

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3 Messages

21 days ago

Hello,

Commenting on this post again because I need a new appointment for the same reason (last one turned out to be premature). Construction has progressed to the point where new electrical service is being set up so Xfinity should be able to setup the new service drop now. Can anybody help me again? Thanks. 

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XfinityJon

Official Employee

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304 Messages

Good evening user_muohd6. I would be happy to assist you with the appointment request. I will need some additional information in order to get this request processed for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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