Visitor
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1 Message
Need to remove a modem on my account
Hi - I have 2 modems showing on my account. I used to own my modem, but I have since switched to an XB8. The XB8 is showing on my account, but I also see my old modem. I think having the old modem on my account is causing issues in the Xfinity app. I don't see the image of the XB8 anymore, and I lost the ability to "Test your whole home network".
I need to remove the NETGEAR CM2050V
Thanks
EG
Expert
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113.2K Messages
26 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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