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user_40dx0d
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Thursday, October 10th, 2024 7:31 PM

Need to report a down cable wire

Can't get through the options on the phone or even through the online chat agent because we don't have an active xfinity service at that particular address anymore. I need to report a down cable wire in our yard due to the hurricane. This is very frustrating. And yes, I am sure this isn't an electrical wire as the power company is handling the power lines that are down, it's the Comcast line

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Updated 

1 month ago

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XfinityAdrienne

Official Employee

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911 Messages

1 month ago

Hey there, user_40dx0d! Thank you so much for taking time to reach out to us here on the Xfinity Forums. We do hope you and your family are safe. We can work with you directly to report the down line in your yard with submitting a ticket. Can you please send us a DM to get started?

Please send us a direct message with your full name, business name, full address, and phone number.
 • Click "Sign In" if necessary
 • Click the "
Direct Message icon” 
(upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

3

user_mi47va

2 Messages

@XfinityAdrienne​

DM was sent and ticket was started. Awaiting resolution on having a technician come out to repair the down wire.

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1 month ago

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Again

Expert

 • 

31K Messages

@user_mi47va​ 

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

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XfinityRay

Official Employee

 • 

2.2K Messages

I am not seeing a DM from you on our end, user_mi47va. We will need you to reach out in a DM again, so we can ensure this is resolved. To do so, click on the direct messaging icon located at the top right of this forums page. Make sure you are sending it to “Xfinity Support”

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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