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user_pcl4zh
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Tuesday, October 22nd, 2024 3:16 PM

Need to talk to an agent

I'm having serious issues not being able to do a system refresh on my TV. When I called, the system acknowledged there are several issues with my box but hasn't been able to fix the issue. The "system" supposedly did an X1 refresh but my TV never turned off and I've been on hold for the past 30 minutes waiting for something to happen. I've tried calling customer service and that stupid ChatBot with no luck. Please have someone call me right away to have this resolved. Someone may need to come out to fix this issue.

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1 month ago

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westwayneguy88888

Contributor

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134 Messages

1 month ago

1-888-COMCAST is the number to talk to an agent; they can assist in setting up a service call

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user_pcl4zh

3 Messages

That number is a joke. It’s just a bot giving you the run around. Please do not recommend this number to anyone again.

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1 month ago

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EG

Expert

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107.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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1.5K Messages

@EG​ Thanks so much! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

XfinityPeterH

Official Employee

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1.5K Messages

1 month ago

 

user_pcl4zh thanks so much for your post and for reaching out to our department for help. I understand being on hold can be frustrating. That is why I love this department as we are always here for you and will respond ASAP. That way you can go about your day and then come back when the time is right. 

Did you TV reset or were you able to get your issue resolved? One way I love to troubleshoot my TV connection is with my Xfinity Voice remote. Simply say "reset TV" while holding the Mic Button and the system will help you troubleshoot. 

 

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user_pcl4zh

3 Messages

I’m pretty tech savvy so I always do what I can before I call. Yes I did all of the troubleshooting things I could do. After a few hours I was finally able to have someone come out who confirmed that there was an issue that the Xfinity system couldn’t fix.

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1 month ago

XfinityEricB

Official Employee

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1.7K Messages

 

user_pcl4zh Was the tech able to resolve the issue for you during the visit?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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