Visitor
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1 Message
Need to talk to corporate about property damage, cant get anyone to help get the run around
On March 10, 2026, Springfield, Illinois experienced a severe lightning storm. The next morning, we discovered that our modem and two cable boxes had been damaged by a surge that should have been prevented with proper grounding.
We visited the Xfinity store three times to obtain replacement equipment. One cable box was restored, but the living room box required a technician visit. During that visit, the technician installed a grounding device—confirming that one had not been present before. I have video documentation of this installation and can provide it upon request.
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In addition to the modem and cable boxes, the surge also damaged:
- An HDMI output on our living room Soni Bravia TV
- Our Lift Mastergarage door opener
- A sony sound bar
- My personal MSI computer
These damages occurred as a direct result of the cable line not being grounded.
How do I get ahold of anyone. I have tried to call, tried chatting, all I get is the run around.
XfinityJon
Official Employee
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1.2K Messages
2 hours ago
Good afternoon user_growg6. I would be happy to look into this further for you. We will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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