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user_gtjyim
1st Topic

Visitor

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2 Messages

Monday, July 20th, 2026 8:54 PM

Need to transfer Account Ownership to roommate

Hello, 

I am looking to transfer my account ownership to my roommate as I am moving out of my current apartment and she is staying. We would like this done online and to keep the same router we have.

thank you!

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Updated 

13 days ago

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XfinityKam

Official Employee

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350 Messages

13 days ago

@user_gtjyim Thank you for reaching out! We actually can help with this transfer! did you already add your roommate as a member to the account? 

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user_gtjyim

Visitor

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2 Messages

@XfinityKam​ thank you for your help! I have not yet but I can right now if that’s easier

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13 days ago

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XfinityJeniece

Official Employee

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4.2K Messages

 

Sounds good, and we can help with the transfer! Please send us a Direct Message with your full name and your full address.

 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 days ago

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