Visitor

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1 Message

Monday, August 17th, 2026 10:05 PM

Need wires transferred off the pole so pole can be removed

Puget Sound Energy put in new power poles down our road. The old power pole still has all the comcast utilities attached to it and they have to be transferred to the new pole. It has been over a year! I need to speak to someone about when the schedule is to transfer the comcast lines so PSE can get the pole removed from my yard.

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Official Employee

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3.1K Messages

15 hours ago

user_3c99vi Thank you for posting on our community forum so we can make sure our lines are moved to the new pole. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it. 

 

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