1 Message
Negative Review gone wrong
This morning I received a text message from Xfinity asking for a survey regarding my service with Xfinity yesterday. I scored my service as a 0 based on my last dealing with Xfinity late last night, not my in-store visit. However. although my comments strictly states my in-store visit was good...this score is negatively gone against the store.
How can I rectify this and ensure that the score reflects my Online Chat experience ONLY, not my in-store experience...which was in all honesty, amazing!
With kind regards,
Andrew
XfinityAlfonso
Official Employee
•
1.2K Messages
4 months ago
Hello Voice4Vision thanks so much for taking the time to reach us about these review/survey questions! Once a survey is submitted, it is processed as s, but if it is negative, a member of our leadership team will likely reach out to gain more information on the experience and provide support. Alternatively, you can use Google Reviews to leave a specific comment for the store, which is on a1-5 star scale also.
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user_hg7qhe
1 Message
3 months ago
Xfinity customer service is MINUS THOUSANDS! Your customer service people are not understandable on any level !!!!!
My account was hacked & turned over to fraud dept 😐 which is a joke!!!! I have spent COUNTLESS hours on the phone to no avail. Shameless company that has lost all aspects of customer service! They don't care!
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user_0upjtb
1 Message
23 days ago
A recent service visit by Contractor J and L Cable has gone horribly wrong. J and L put forth a work order for follow up signal repair and there was no follow up by Xfinity. I tried reaching out to J and L Cable only to find out they NEVER return phone calls. Almost a month later I’m still waiting for the signal repair service and await a LONG overdue follow up by Xfinity. Well, where the [Edited - Language] are you Xfinity Comcast!!!!
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user_ptzvu6
1 Message
9 days ago
Customer service representative on the phones are beyond the worse. I had paid for my bill and it was supposedly returned and never did it get back to my bank account. They told me I needed take it up with my bank. I did this and they stated they never returned the funds. Now they want to say it’s nothing that can be done but they have not return the money. This company is [Edited: "Inflammatory"] an a lawsuit will happen. You can’t ever get to a representative unless you state you are canceling you account.
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