Visitor
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2 Messages
Netgear CM3000 and RAX41 upload speed artificially capped at 35
Recently there was an upgrade to service in my area and was expecting to get some sort of upgrade to my upload at least, and while the advertised offers for internet plans have a min of 110+ up for even the lowest tier, I seem to be grandfathered in at 1000/35 artificially hindering my upload speeds. Brief chat with the text support client and they are more than happy to upgrade my upload by signing up to a lower plan that costs more a month than I currently pay.
XfinityOrlandoM
Official Employee
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3.9K Messages
8 hours ago
@user_ca8bin
Thanks for reaching out to us, I do apologize for any inconvenience you're having with your upload speeds.
Generally, unless you went with our symmetrical speed plans, you don't need to change your speed plan to get new upload speeds.
To clarify, were you able to reach out to one of our agents to get your upload speed taken care of or do you still need assistance?
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