Visitor
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25 Messages
Network enhancements.
7/31, 8/1, 8/4, 8/5, 8/6, 8/8, 8/14 my internet has been down for “network enhancements”. I work from home and this is unacceptable. Now it STILL couldn’t be completed and will be worked on again on 8/21. HOW is this acceptable to do these “upgrades” (I haven’t noticed any difference) in the middle of the work day for DAYS on end?
when will this end?
EG
Expert
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113.2K Messages
27 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.1K Messages
27 days ago
@EG Thanks!
@starlight2205 Thanks for meeting us here about the network enhancements. Sorry to hear it hasn't been a good experience for you. Have you received an email with the information on the network enhancements? You're able to review this: https://www.xfinity.com/network site which will keep you informed. You can also sign up for text message notifications for the process in your area.
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