Visitor
•
6 Messages
Never cancelled order
Spent 45
mins on phone to cancel an order as they didn’t apply a trade in credit, was told it was cancelled, then the product was dlvd the next day. Called, waited 45 minutes to try and get a trade in credit and was told nothing they can do. This service is TERRIBLE!
XfinityQuemekia
Official Employee
•
1.5K Messages
6 days ago
Thanks for reaching out with your mobile trade-in experience, although our team is limited when it comes to mobile accounts. We'll be more than happy to look more into it @user_hfts60. We want to do what we can to help you get this squared away.
Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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