Visitor
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2 Messages
New account created when trying to change internet plan
Hi there! This morning I changed my XFinity internet plan and I am now seeing two "linked" accounts to the same address. I do not want to be double billed and have received an email stating that equipment was shipped, which as far as I am aware, I do not need (using my own equipment, didn't bundle anything). I would like to keep the longevity of my old account. I am unable to get through to any useful support via the chat on the XFinity website or app. Thanks!
XfinityRaul
Official Employee
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2.9K Messages
3 days ago
@user_u367pd Thank you for making us aware that you're now seeing two accounts when you log in. It sounds like you created a second account. Don't worry, I would be more than happy to take a look at your account to help straighten everything out.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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