U

Visitor

 • 

2 Messages

Tuesday, June 24th, 2025 1:01 AM

New account

Need help to change shipping to pick up

Official Employee

 • 

1.6K Messages

11 days ago

user_3lwon2 thank you for taking the time to reach out today regarding your equipment. We appreciate you choosing us as your service provider. I would be more than happy to assist you with your options for obtaining equipment in person. Firstly, please send me a direct message with your full name and complete service address to locate your account on my end. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

Expert

 • 

111.4K Messages

10 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section. 

forum icon

New to the Community?

Start Here