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1 Message
Tuesday, July 21st, 2026 3:47 AM
The adapter sent with my new modem has a short. How do I get a replacement?
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Expert
119.7K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Official Employee
350 Messages
@user_5f548p Hello! Thanks for asking your question, for a new adapter you can take the one that's not working to a local Xfinity store and swap it out.
EG
Expert
•
119.7K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityKam
Official Employee
•
350 Messages
12 days ago
@user_5f548p Hello! Thanks for asking your question, for a new adapter you can take the one that's not working to a local Xfinity store and swap it out.
0
0