Visitor
•
1 Message
New Apartment is Being Incorrectly Recognized as a Business
Hi there!
I am planning to move to a new apartment that is above a few shops in a downtown area. In preparation for my move, I tried to move my internet to my new address, but my new address, which includes the unit #, is being recognized as a business address rather than a residential address. I work from home so I would like to get my internet moved over ASAP. How can I get this fixed?


XfinityDemetrise
Official Employee
•
346 Messages
13 days ago
Hi there @user_ne9459 Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0