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rs2010
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Friday, August 15th, 2025

New Build No Tap

I recently moved into a new construction home. Twice a technician has come by and said there is no internet tap outside my residence. They created a serviceability ticket and I would hear back from them within two business days. It is now the third business day and I have not heard back from them. Who can I reach out to that can tell me when the lines/tap will be installed in my neighborhood?

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Updated 

26 days ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

26 days ago

 

rs2010 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what is going on with the ticket that was created. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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EG

Expert

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113.2K Messages

26 days ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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