New cable box upgrade question

I received a notification while using my existing box that I needed to upgrade it. I followed the on screen prompts and was told a new box was on its way. The box arrived and it is the same box I already have. Actually it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. What happened? Did they send the wrong box?

Responses

Oldest First

Selected Oldest First

XfinityThomasD

Official Employee

•

1.6K Messages

11 days ago

user_5df1df We may need to look at the account and shipping order to see what's going on. Our team can also help to create a shipment for the correct TV box as well. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

0

BruceW

Gold Problem Solver

•

26.9K Messages

11 days ago

... it is older, because it is an older revision letter. Current box is xg2v2-s. New upgrade is xg2v2-p. ...

The -S box is probably a Samsung, the -P, Pace. See "Pace and Samsung XG2" on https://www.xfinity.com/support/articles/x1-hub-vs-companion-box. The Pace box is slightly more capable.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

1

U

user_5df1df

Visitor

•

4 Messages

Thanks for the insight. What makes the Pace box slightly better? No info on link provided other than there are Pace and Samsung versions.

Like

Reply

11 days ago

0

BruceW

Gold Problem Solver

•

26.9K Messages

11 days ago

... What makes the Pace box slightly better? ...

I tried to find an official answer, but did not succeed. Here's an unofficial one: https://forums.xfinity.com/conversations/x1/xg2v2s/62b3f4c826e4b32f2deb06e8?commentId=62b419f6c1d78836ea3d1f26

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

0

BruceW

Gold Problem Solver

•

26.9K Messages

11 days ago

Looking around some more, support articles at https://www.google.com/search?q=app+Pace+Samsung+site%3Awww.xfinity.com%2Fsupport say there are a number of apps that are compatible with the XG2v2-P, but not with the XG2v2-S.

Ex: https://www.xfinity.com/support/articles/tv-movies-apps says "Samsung XG2v2s ... may not be supported".

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

2

0

U

user_5df1df

Visitor

•

4 Messages

Thanks so much for your assistance! I wonder why the still give out the Samsung box if they know it's incompatible. I was just given that box last year and the article you shared was from like 3 years ago. Thanks again.

(edited)

Like

Reply

10 days ago

0

XfinityAlyssaA

Official Employee

•

2.2K Messages

Thank you for allowing us to help address your equipment questions @user_5df1df and we are glad we were able to help! We appreciate you visiting our Forums and if any questions come up again in the future, please feel free to create a new post. Have a wonderful rest of your day and week!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

10 days ago

0

Customer Service

user_5df1df

New cable box upgrade question

XfinityThomasD

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_5df1df

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_5df1df

XfinityAlyssaA

New to the Community?