Visitor
•
1 Message
New cable box
Our cable box does not work anymore and we need a new one. We tried to troubleshoot it many times and moved our box to other TVs in our home & it still does not work.
Visitor
•
1 Message
Our cable box does not work anymore and we need a new one. We tried to troubleshoot it many times and moved our box to other TVs in our home & it still does not work.
XfinityJeniece
Official Employee
•
3.4K Messages
2 hours ago
Hey there, @user_1kni7r, thanks for reaching out through Xfinity Forums regarding your cable box issue. I would be happy to have a new box shipped out to you. You have reached the right place! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0