Visitor
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1 Message
New cable box
When will I receive my new cable box? Label was created on 02/27/2026, but has not been shipped out yet. Tracking number from USPS is [Edited: Personal Info/Tracking #].
Thank you.
Visitor
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1 Message
When will I receive my new cable box? Label was created on 02/27/2026, but has not been shipped out yet. Tracking number from USPS is [Edited: Personal Info/Tracking #].
Thank you.
XfinityCliff
Official Employee
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26 Messages
3 hours ago
Hello @jetta55 and thank you for reaching out via our Xfinity Community forums! We're here to assist you. 😀
Typically, an order is physically shipped within 3-5 business days once a label is created. Depending on when it arrives at the carrier facility, they could take an additional business day to update their website information. Additional delays can also be caused by other conditions outside our control (inclement weather, holidays, etc.)
As tomorrow would be day 5, we suggest you check back with the carrier after 1:30PM in the state it is being shipped from based on the USPS tracking site.
If you received a confirmation email from when the equipment order was placed, you should have a tracking number link in that email you can check periodically.
Please let us know if you have additional questions or concerns!
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