Visitor

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1 Message

Monday, October 6th, 2025

New Construction Service

I would like to get a contact for running Xfinity service to my new construction house. I’m having a hard time getting anywhere while calling and using online chat with customer service.

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Official Employee

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311 Messages

20 days ago

Good morning @user_ywi5tu, and thanks for posting to the Xfinity forums today with your issue, I hope you are having a good day so far. You have reached the right team that can take a look at this for you and get the process started. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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