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jlmcches
1st Topic

Visitor

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1 Message

Monday, January 26th, 2026 3:58 PM

New Construction Serviceability Request

I need a Serviceability Survey and have a New Construction Request. I'm moving into a new home and need internet/phone cables run to the new house. How do I get this done? 

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4 days ago

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XfinityBenjaminM

Official Employee

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2.7K Messages

7 days ago

 

jlmcches Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to get your information from you to get this process moving. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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T_Petty16

Visitor

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1 Message

4 days ago

Hello I have the same issue.

I am the first to move on my street but my neighbors on the street before my (in the same neighborhood already have Xfinity)

I placed a serviceability request that was closed out. I called and the person helped me place another. I desperately need someone to come run a drop to my new home could you help me check on an existing request?

I also do not see the direct message options 

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XfinityKassie

Official Employee

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2.3K Messages

@T_Petty16 Good morning, and thank you for reaching out to our Xfinity Forums Team regarding your serviceability concerns. I'd be happy to take a look your request, and provide any updates we have received from our local team. To get started, can you please send a Direct Message with your name, the service address, and ticket number associated with your request? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

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