Visitor
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1 Message
New Construction — Stuck in Loop Waiting for Pedestal / External Construction Ticket
Hello,
I am moving into a brand-new construction home and am stuck in a frustrating loop trying to get my internet activated.
I have already had two separate installation appointments scheduled. Both times, the home technicians were unable to complete the work because there is no green pedestal or mainline drop at my property yet. The last technician left without giving me any updates or a ticket number, and my account status remains in limbo.
It is clear that my property requires an External Construction / Maintenance (ECM) referral for a plant extension or a pedestal drop. However, standard phone customer support agents are unable to see the construction status and keep trying to book standard home installation visits.
Can a member of the corporate digital care team please open a formal Serviceability Ticket for my address, find the active construction routing number, and give me a realistic timeline for when the yard work will be completed?
Thank you.
XfinityDena
Official Employee
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4.5K Messages
11 days ago
@user_b6fdcq
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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