New Customer and have had nothing but Problems

High speed internet was finally run down our street this summer.  I signed up as soon as it was possible.  I was to get 5 year price guarantee and free installation.  Then the problems started.

1.) The first contractor showed up and said he couldn't run the line from the telephone pole to my house and would need to submit a ticket.  I waited for 2 weeks.  Nothing happened.  I called Xfinity and was told my installation request was canceled.  I requested again for installation but this time I had to pay $100 for installation, and my original bill showed 12 month price guarantee, not 5 years.

2.) The next contractor shows up and connects my internet with an orange cable laying across my front yard, over the driveway and up the side yard.  Then he hung the cable on the eaves of the house, with it drooping here and there, even in front of the kitchen window.  He gets internet going but says nothing about connecting my landline phone I requested.  It turns out he was supposed to initiate the process to get the line buried, but that was never done.

3.) While mowing one afternoon, a full week later, I see a Comcast guy in the neighborhood and ask about the line across the yard.  He says he'll put in a ticket.  Never happened.

4.) A week later, the local field advisor comes by and sees the line across the yard and driveway.  He was great, said he would get that taken care of, get my $100 installation fee back, get my 5 year price guarantee, and convinced me my landline phone could start receiving calls once I canceled Century Link.

5.) He got my line buried a couple days later.  I do now have my 5 year price guarantee.  But.... he was not able to get my $100 installation fee back.  The line is still drooping around the eaves of the house.  And most important, Xfinity did not properly port over my landline phone.

6.) Per Xfinity the landline phone was not fully ported over.  I did the porting process with the 3rd party verification over a month ago.  The field advisor said I needed to cancel Century Link in order to start receiving calls.  Which I did.  Century Link stayed active a full month after that, during the porting process.  Now Xfinity says there's nothing I can do but take a new phone number.  Xfinity had a month to port the phone over, and they failed.  We can dial out, but we can't get calls in.

7.) Then I called and left a voicemail and texted the field advisor 3 days ago requesting his help and have had no response.

What a mess this has been as a new customer.  One issue after another.  And now we're losing our landline phone number we've had for over 30 years.  I've only been a customer for a month and I'm already disgusted with Xfinity.