Visitor

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1 Message

Tuesday, July 21st, 2026 10:52 AM

New customer

I need a phone and a new line I'm a new customer

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Official Employee

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2.9K Messages

12 days ago

 

user_5begde Hello, and thank you for reaching out through the Xfinity Community Forums. We appreciate your interest in Xfinity Mobile and would be happy to help with getting your new phone and line set up. To get started, please send us a Direct Message with your full name and service address. Once we have that information, we'll be happy to review your options and help move things forward. 
 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

 

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