Visitor
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1 Message
New equipment
I ordered new service last Sunday 6/22. So far I’ve received only 1 box. Would like to know where the rest of my order is.
Visitor
•
1 Message
I ordered new service last Sunday 6/22. So far I’ve received only 1 box. Would like to know where the rest of my order is.
XfinityArmand
Official Employee
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2.2K Messages
2 days ago
Thank you so much for taking the time to reach out to Xfinity Support @roda9! We are so glad to hear from you and want to assist in any way that we can with your service order. No worries! You have reached out to the best team to get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details. From there we will be able to get a look at your service order and see what the "hold up" is. 😉
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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