user_vw6mx6 Hello! I'm sorry to hear you're running into trouble connecting your new Xfinity equipment. It's definitely frustrating when new devices don't set up easily!
I can certainly help you troubleshoot and get your new boxes working. To figure out the best next steps, could you provide a little more detail?
Please tell me:
* What specific error message are you seeing on the screen (e.g., "Welcome, let's get started," "Account not found," "Something's not right," or a specific code)?
* What is the model of the new equipment? (e.g., XG1v4, XiD, Xi6, etc.)
* What steps have you already taken? (e.g., Have you tried activating them online or through the Xfinity app? Have you tried unplugging and replugging the new box or the modem?)
Once I have this information, we can skip the steps you've already tried and focus on the solution that will get your picture back!
XfinityChristy
Official Employee
•
2.4K Messages
17 days ago
I can certainly help you troubleshoot and get your new boxes working. To figure out the best next steps, could you provide a little more detail?
Please tell me:
* What specific error message are you seeing on the screen (e.g., "Welcome, let's get started," "Account not found," "Something's not right," or a specific code)?
* What is the model of the new equipment? (e.g., XG1v4, XiD, Xi6, etc.)
* What steps have you already taken? (e.g., Have you tried activating them online or through the Xfinity app? Have you tried unplugging and replugging the new box or the modem?)
Once I have this information, we can skip the steps you've already tried and focus on the solution that will get your picture back!
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