Visitor

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1 Message

Thursday, October 9th, 2025

New equipment

I received a Xfinity box with new equipment and cables. I don’t know why I received this. I don’t need either one of these. How do I return it?

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Expert

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114.1K Messages

15 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.1K Messages

15 days ago

@user_i5fhb9 - Thanks for letting us know! Are you able to review how to return Xfinity equipment, here, and let us know if any of those options work for you?

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