Visitor
•
1 Message
New Gateway Issue
I just recently got upgraded to a new modem, and since using it my connection in games is worse, is there a way I can return it? I am going to continue to use my old one but what can I do with the new one because i dont want to be charged.
EG
Expert
•
121.3K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityMarshante
Official Employee
•
1.5K Messages
2 days ago
Hello @user_sjc6tw, thank you for taking the time to leave a post. Sorry to hear you’ve noticed a decline in your gaming connection since switching to the new Gateway. I can certainly understand wanting to go back to the equipment that was working better for you. I have attached an article on how to return your Xfinity equipment. How does your gaming connection perform when you use your own equipment? Also, what prompted you to switch from your equipment to the Xfinity Gateway?
Thank you, @EG
1