New Gateway request

Ok how do we do that?

OK, how do we do that

To qualify for the XB10 modem, you just need to be in an FDX (Full Duplex) internet area with an internet speed of 500mbps or higher 👍 Do you know offhand if that's currently the case for you?

You can also find more information on our XB10 modems at xfinity.com/support/articles/broadband-gateways-userguides

I do have 1 gig speed

Okay nice that's at least one of the two requirements 👍 If you're not sure whether you're in an FDX area, we can definitely check for you! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

@pinksparkletini Thanks for adding to the thread. You need symmetrical download and upload speeds to qualify. If you have Gig speeds for example, both the download and upload have to be Gig speeds. 

@XfinityBenny​ I get over 1 gig

@pinksparkletini What is your download, and upload speed?