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user_1zevbz
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2 Messages

Monday, April 14th, 2025 2:48 PM

New gateway very slow

I made the mistake of "upgrading"  my equipment.  Is there any way to get old equipment back?

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Updated 

6 days ago

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EG

Expert

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109.9K Messages

6 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmira

Official Employee

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4.1K Messages

6 days ago

Hi user_1zevbz, thanks for visiting our Xfinity Forum. We appreciate you being a customer with us, and my team is here to support you. To confirm, have you already returned the old Gateway? Also, did you get the new Gateway because of an internet speed change? 

 

We look forward to assisting you! 

 

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user_1zevbz

2 Messages

Yes I already returned the old gateway.  I got the new gateway because I fell for the "faster speeds" scam.

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6 days ago

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XfinityAmira

Official Employee

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4.1K Messages

Okay @user_1zevbz, I would like to take a look at your account to see what speeds you currently have, and see if you can switch back to the old Gateway. We will also ensure you have the speeds/plan that best suits you and your household. Please send us a Direct Message to better assist you! Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 days ago

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