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user_z96lld
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Thursday, April 10th, 2025 12:17 AM

New install. New problems

I just had a technician come out the other day and run new fiber to my house. (Fresh installation completely) everything was going good but now I have a blinking orange light on my modem. All troubleshooting says to check all cables for correct fitment, including coax cable. I only have a fiber cable ran to my modem and a power cable ran from outside. No coax cable at all. Do I need to install a coax cable or is this a new installation technique that doesn't require a coax cable and just fiber only?

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10 days ago

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XfinityBillie

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3.2K Messages

10 days ago

 

user_z96lld Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to hear that you are having service issues with your internet. I'd like to get a look at your account to better assist you. Please send us a DM to Xfinity Support with your full name and address to get started.

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