Visitor
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2 Messages
new message
I called on 9/26/2025 to close my account and was told the it would be closed. However, I am still being billed. I want to cancel this account, remove my payment information and terminate all services effective 9/26/2025 when I was told this action was completed. How can I cancel?
XfinityPaula
Official Employee
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1.7K Messages
15 days ago
Hello @user_i6meoa! It's great to hear from you, but I'm sorry that you are having to reach out again for help with closing the account. You are with the best team for help, and we will make sure that everything is completed as it should have been back on 9/26.
Thank you as well for sending us a direct message. I will reply to you there to help take care of the account and anything else you might need. But please know that sending unsolicited direct messages, is a violation of Forum Guidelines, but we can definitely take care of this for you from here. It helps other members of the community with similar issues to find the answers they need.
I will reply to your direct message not to gather the details and help with the account.
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