Visitor
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1 Message
New modem cable line placed, was informed ticket to bury cable placed, hasn't when verified with Miss Dig, need this to be done.
I have had a horrendous time getting through to customer service to get my internet fixed due to an outside outage, after 2 supervisory complaints, finally a tech came Wednesday. He stated he placed a ticket for Miss Dig to bury the cable, but I just called them and no ticket placed. I don't have the messaging icon, but was informed once you post something, it will work, I certainly hope so as I have lawn maintenance who I don't want tearing up that cable.
EG
Expert
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113.2K Messages
26 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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2K Messages
26 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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