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user_xphtb5
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Wednesday, October 8th, 2025

NEW MODEM

WHENI SIGNED UP FOR THE NEW BILLING I WAS TOLD BY YOUR REPRESENATIVE THAT THEY WERE SENDING ME A XFINITY MODEM. IT HAS BEEN AT LEAST 2 MONTH'S AND I STILL HAVE NOT RECEIVED IT. CAN YOU TELL ME WHAT HAPPENED TO IT. THANKS

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Updated 

18 days ago

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EG

Expert

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114.1K Messages

18 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAirelle

Official Employee

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3K Messages

18 days ago

 

user_xphtb5 Hi there! Our team would be happy to look into this for you! Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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