New Plan

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, @minhn112! Thanks for reaching out regarding your interest in our plans that include Unlimited Data. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order).

Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way! Please let me know if this helps! And if you still need assistance, our team remains here, awesome to work with because we can always double-check your options if you run into any trouble online.

@minhn112 - I'm so glad we were able to take a closer look at things with you today. We confirmed that your location is eligible for X-Class Symmetrical Speeds, but requires a change in equipment from a Customer-Owned And Managed (COAM) modem to one of our awesome Wireless Gateways. We discussed current price options for both X-300 and X-500, but it sounds like you'd like to keep your current plan and discounts a while longer, which is absolutely fine :) We appreciate your time on this, and I hope you have a wonderful rest of your day!