Visitor
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5 Messages
New promotion
My contract is ending, I can lower my internet speed and get a 5 year price guarantee, but it includes a one year mobile phone number for free. I do not want a mobile phone. How can I get the promotion without adding a mobile phone number? I do not want to be charged for a mobile phone number after the first year.
EG
Expert
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122.2K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.8K Messages
7 days ago
@EG Thanks for your collaboration.
@user_18b71b We appreciate you meeting us here about a new promotion. We'll gladly assist. Just to let you know the free Xfinity Mobile Select line is a perk, and not a requirement. Please send us a Direct Message with your name and address, so we may look into the available promotions on your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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