New service address

Hello, we are building a home in an area with two other homes. We are told Xfinity is available at the street. The other utilities are boring under the road to provide service. How do we notify xfinity to see if they will bring their service to the new homes? Thanks!

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XfinityEva

Official Employee

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1.9K Messages

9 hours ago

@user_3xt3jr Hello there! Thank you for visiting through our Xfinity Forums about service for your new home, congratulations! We can definitely check out the address through direct message. If available we can submit this to our serviceability team.

May I please ask that you send us a direct message with your full name and the address of the new home?

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_3xt3jr

New service address

XfinityEva

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