Visitor

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1 Message

10/31/2026 11:02 PM

New upgraded router

I keep trying to upgrade to the new router for faster speed but the site keeps kicking me out. What do I do?

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Official Employee

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3.3K Messages

59 minutes ago

user_2c2yi5 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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