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misie2k
1st Topic

1 Message

Tuesday, April 1st, 2025 4:22 PM

Next Gen Internet

Hi,

I would like to check when my address would be upgraded for the Next Gen internet, Can somebody check that?

Question

 • 

Updated 

21 days ago

19

2

0

XfinityRichard

Official Employee

 • 

1.8K Messages

21 days ago

Hi there, @misie2k ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. We are not able to tell you when the service will be available in your area; what I can do is check if the Next Gen is available now at your specific address. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

0

0

scottjg0

Visitor

 • 

1 Message

21 days ago

hi -- can i get access to direct messages so that i can inquire about my address too?

1

0

XfinityJorge

Official Employee

 • 

2.1K Messages

 

scottjg0 Hello there! We see that you have some questions about your locations and eligibilty. We are here happy to work you to make sure you get the help with the speeds you are looking for. To get stasrted can you please send us a DM with your name and address? Our team is here happy to work with you over this platform.
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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21 days ago

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