Visitor
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1 Message
No appointment for a week?!
no internet service for almost 48hrs after a storm, neighborhood restored within an hour but we are still out. Xfinity says no appointment until next Friday (one week!) and call center in India refusing to do anything about it. Local store swapped out the gateway but it’s not that. Flashing orange suggests drop line or other issue that requires a tech. How do we get somebody in the US to listen and escalate to same-day?
EG
Expert
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120.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.1K Messages
1 hour ago
user_1stlm8 We truly apologize to hear about this situation. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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