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user_gcwavj
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Visitor

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1 Message

09/13/2026 3:27 AM

No coax outlet

Need a technician to come out and help me we just moved into this home and do not have a coax outlet no where in the home and all the cable cords are disconnected need somebody to come get it set up so I can use my WiFi.

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Updated 

10 days ago

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XfinityChristy

Official Employee

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3.1K Messages

10 days ago

@user_gcwavj Hello, and thank you for reaching out. Congratulations on the new home! I can imagine it's frustrating to get everything moved in and then discover there isn't a coax outlet available to connect your Xfinity equipment.

I'd be happy to help take a closer look and see what options are available to get your service up and running. Please send us a Direct Message with your full name and service address, and we'll review the account and work with you on the next steps.

In the meantime, you may be able to stay connected using Xfinity WiFi Hotspots if one is available nearby. You can learn more about hotspots and how to connect here: Xfinity WiFi Hotspots.

Once you send us a Direct Message, we'll be happy to help get this figured out with you.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

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