No dial tone

I just connected the new modem and I can’t get a dial tone. I have reset several times, disconnected and reconnected. I tried customer service but can’t get a live person. Wonder if I should just put the old one back as I have not returned it yet.

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XfinityFrank

Official Employee

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1.6K Messages

11 days ago

Hi there, @user_RJC29! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with no dial tone and contacting support. We can certainly help with getting the phone working! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started.

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user_wigxsv

Visitor

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1 Message

I have the same problem but have returned the old modem.

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15 hours ago

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XfinityJeniece

Official Employee

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3.4K Messages

Hey there, @user_wigxsv, thanks for reaching out through Xfinity Forums regarding issues with your dial tone. If you are having issues getting a dial tone, it might just be an issue with the activation of the new device on the backend. We would be happy to take a look. I don't want you to miss any important calls!

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 hours ago

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Accepted Solution

XfinityMartyR

Official Employee

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2.5K Messages

11 days ago

user_RJC29 Thanks again for reaching out! I'm glad we could help.

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EG

Expert

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112.4K Messages

11 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Customer Service

user_RJC29

No dial tone

XfinityFrank

user_wigxsv

XfinityJeniece

XfinityMartyR

EG

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