Good morning @user_acvm39, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day. I am sorry to hear about the issues with the home phone. As someone that has younger kids I rely on my landline for them to be able to make calls in an emergency, so I can relate to wanting to make sure its working. You have reached the right team of people that can take a look at this issue for you. Have you recently swapped out your modem?
@user_acvm39 Ok perfect. I will follow up with you tomorrow, and we will make sure its working.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Just checking in. Is the modem working? @user_acvm39
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeff
Official Employee
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87 Messages
10 hours ago
Good morning @user_acvm39, and thanks for reaching out to us on the Xfinity Forums, I hope you are having a good day. I am sorry to hear about the issues with the home phone. As someone that has younger kids I rely on my landline for them to be able to make calls in an emergency, so I can relate to wanting to make sure its working. You have reached the right team of people that can take a look at this issue for you. Have you recently swapped out your modem?
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