No follow up

@Again​ no response yet 

@user_hucp1y​ 

Matthew asked you to send it 7 days ago, so you might want to send another DM to Xfinity Support and give a link to your original thread.  We really do want to help you.

We're happy to assist you with these billing concerns user_hq5tjt! If you wouldn't mind, please send us one more private message, and we'll get back to you to asap to help however possible 👍 To do so, click on the chat icon located at the top right of this forums page.

I attempted to copy and paste my reply in Private Messages to XfinitySeth but was unable to do so. I hope he is sincere about assisting me and getting back to me asap.

@user_hq5tjt to send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

What's good to have a post for Comcast Infinity has not take a seriously for their customers

Hello @user_hucp1y thank you for using the Xfinity Community Forums page to reach out. I'm sorry to hear about your experience with your Xfinity services, I'll be happy to assist with your concern or questions in regard to your account. Can you provide more context to your issues without providing any personal information?

@user_hucp1y​ 

Please don't keep posting the same thing.  We DO want to help you, but you're going to end up tying up several employees trying to help you.

Hey there, @user_hucp1y! It looks like we've been trying to get more information from you regarding the main concern(s) you have, but keep receiving vague responses about our customer service. I promise we're here to help! Our Digital Care Team is awesome to work with because we'll always do whatever we can to review and resolve things as quickly as possible. To avoid further confusion or delay, could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

We are sorry to hear about the frustrating experience @user_hucp1y and are happy to address your concerns further. I see that you previously stated you had a technician miss your appointment and I can see why that is upsetting. I also see you are experiencing service issues and we want to make sure we do everything we can to get your issues resolved. To better assist, can you please send us a Direct Message with your name and the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Okay issues not resolved but continue to post the information on the matter 

No i don't answer answers was not answered

@user_hucp1y​ I don't have the issues resolved with customer relations and services i want answers

Send me the resolution of the issues on this one 

Hi there, thank you so much for reaching out to us here on our Forums page. How can we assist you regarding your recent appointment?

Issues not resolved issues not resolved 

I have been trying to get a return label for a phone from Xfinity mobile. I was lied to when I got the phone and I am being lied to about getting the return label emailed to me. I have been told twice I would receive an email with the label after I told them the circumstances. I knew I was being lied to when the last person, Adam, said you will get it after three hours but before 24 hours. Where can I get help with this?

We can help with getting a ticket submitted to get a return label emailed to you for your mobile device @user_xoeazd and apologize for the frustrating situation so far. This is not how we want our customers to feel and are happy to help get this taken care of. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it