Skip to main content
user_4yqh0i
1st Topic

Visitor

 • 

4 Messages

Friday, October 3rd, 2025

no gift card yet after 6 months

Hello,

I signed up for internet for a plant that offered gift card but never received it yet. i tried contact us to leave messages but never got back. 

I signed up in march. 

thank you

Question

 • 

Updated 

17 days ago

10

1

0

Oldest First
Selected Oldest First
XfinityJeff

Official Employee

 • 

311 Messages

23 days ago

Good morning @user_4yqh0i, and thanks for posting to the Xfinity forums, I hope you are having a great day. I am sorry that you have not yet received your gift card that was part of the package when you signed up. There is a website that can be used to track promotional offers like gift cards that you can find here. Have you had a chance to check that website yet?

5

0

user_4yqh0i

Visitor

 • 

4 Messages

Yes I tried checking there but nothing pops up

Like

Reply

22 days ago

0

user_4yqh0i

Visitor

 • 

4 Messages

Hi yes I tried that site but nothing pops up there

Like

Reply

22 days ago

0

XfinityJeniece

Official Employee

 • 

3.5K Messages

 

user_4yqh0i Thanks for checking on that site. Is it showing any fulfillment stage on the site, or did you receive any emails regarding the gift card fulfillment?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

22 days ago

0

user_4yqh0i

Visitor

 • 

4 Messages

no i did not receive any emails, and it does not show anything on that site

Like

Reply

17 days ago

0

XfinityKei

Official Employee

 • 

2K Messages

@user_4yqh0i Can you please direct message me your first and last name along with your full service address so that I can assist you further with your giftcard concerns. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

17 days ago

0

forum icon

New to the Community?

Start Here