Visitor
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1 Message
No help probably going to cancel.
I've been without internet for 6 days due to lightning strike. And all I keep getting is let's restart your modem.fed up at this point. Probably just going to cancel
Visitor
•
1 Message
I've been without internet for 6 days due to lightning strike. And all I keep getting is let's restart your modem.fed up at this point. Probably just going to cancel
XfinitySean
Official Employee
•
90 Messages
26 days ago
Hi there user_1fxy7c! As someone working from home, I'd be hurting if my internet was out that long, so I completely understand your frustration. You came to the right place, and we'll work to get you up and running as quickly as possible. It sounds as though something was damaged by that lightning strike, but to get a better idea of the situation, is the modem powering on?
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